How do we know a user is getting a good performance on her/his VDI session? When she called help desk and shared that her Windows is slow, how can help desk quickly determine where the root cause is?
I shared the metrics you need, and showed a sample dashboard here. There were a few requests to add the threshold line. This makes it easier for the Help Desk team. They just need to know that Actual should be better than Threshold.
So here is the updated dashboard. I’ve added a Threshold metric for each counter. You do this by creating a super metric, with a constant value. For example, if the CPU Contention you tolerate is 2%, then simply specify 2 as the super metric formula. No need to add the %.
Compared to the previous example, you will notice it’s neater. I’ve organised the widget, so Network widgets are grouped together, CPU widgets are grouped together, etc. I’ve also named the metrics to just Actual and Threshold. Lastly, I’ve removed the units and displayed it at the Widget title bar.
The help desk just need 3 steps:
- Search the user. We use the MS AD Login ID. I did a search above. It’s showing 2 results as this user ID has 2 concurrent active sessions (on different Horizon pools). I
- Select a session. All the counters from Horizon session (from V4H adapter) are automatically shown.
- Click on the VM object. This is to display the VM counters (from vSphere adapter)
Hope it helps!