Tag Archives: VMware vSphere

VM Availability Monitoring

VM Availability is a common requirement, as IaaS team is bound by Availability SLA. The challenge is reporting this.

The up time of a VM is more complex than that of a physical machine. Just because the VM is powered on, does not mean the Guest OS is up and running. The VM could be stuck at BIOS, Windows hits BSOD or Guest OS simply hang. This means we need to check the Guest OS. If we have VMware Tools, we can check for heartbeat. But what if VMware Tools is not running or not even installed? Then we need to check for sign of life. Does the VM generate network packets, issue disk IOPS, consume RAM?

Another challenge is the frequency of reporting. If you report every 5 minutes, what if the VM was rebooted within that 5 minutes, and it comes back up before the 5th minute ends? You will miss that fact that it was down within that 5 minutes!

From the above, we can build a logic:

If VM Powered Off then
   Return 0. VM is definitely down.
Else
  Calculate up time within the 300 seconds period
End

In the above logic, to calculate the up time, we need first to decide if the Guest OS is indeed up, since the VM is powered on.

We can deduce that Guest OS is up is it’s showing any sign of life. We can take

  • Heartbeat
  • RAM Usage
  • Network Usage
  • Disk IOPS

Can you guess why we can’t use CPU Usage?

VM does generate CPU even though it’s stuck at BIOS! We need a counter that shows 0, and not a very low number. An idle VM is up, not down.

So we need to know if the Guest OS is up or down. We are expecting binary, 1 or 0. Can you see the challenge here?

Yes, none of the counters above is giving you binary. Disk IOPS for example, can vary from 0.01 to 10000. The “sign of life” is not coming as binary.

We need to convert them into 0 or 1. 0 is the easy part, as they will be 0 if they are down.

I’d take Network Usage as example.

  • What if Network Usage is >1? We can use Min (Network Usage, 1) to return 1.
  • What if Network Usage is <1? We can use Round up (Network Usage, 1) to return 1.

So we can combine the above formula to get us 0 or 1.

The last part is to account for partial up time, when the VM was rebooted within the 300 seconds sampling period. The good thing is vR Ops tracks the OS up time every second. So every 5 minute, the value goes up by 300 seconds. As VM normally runs >5 minutes, you end up with a very large number. Our formula becomes:

If the up time is >300 seconds then return 300 else return it as it is.

Implementation

Let’s now put the formula together. Here is the logical formula:

(Is VM Powered on?) x 
(Is Guest OS up?) x 
(period it is up within 300 seconds)

“Is VM Powered on” returns 0 or 1. This is perfect as the whole formula returns 0.

“Is Guest OS up” returns 0 or 1. It returns 1 is there is any sign of life.

We get the Maximum of OS Uptime, Tools Heartbeat, RAM Usage, Disk Usage, and Network Usage. If any of these is not 0, then the Guest OS is up

We use Minimum (Is Guest OS up, 1) to bring down the number to 1.

Since the VM can be idle, we use Round Up to 1. This will round up 0.0001 to 1 but not round up 0 to 1.

To determine how long the VM is up within the 300 seconds, we simply take Minimum (OS Uptime, 300)

To convert the number into percentage, we simply divide by 300 then multiple by 100.

Here is what the formula looks like

Can you write the above formula differently? Yes, you can use If Then Else. I do not use it as it makes the formula harder to read. It’s also more resource intensive.

Let’s now show the above formula using actual vR Ops super metric formula.

I’m using $This feature as the formula is referring to the VM itself. I’m using metric= and not attribute= as I only need 1 value.

Validation

Let’s now take a few scenario and run through the formula.

Scenario 1: the VM is powered off.

  • This will return 0 since the first result is already 0 and multiplying 0 with anything will give 0.

Scenario 2: ideal scenario. The VM is up, active and has VMware Tools

  • The OS Uptime metric, since it’s in seconds and it’s accumulative, will be much larger than other counters. The Max () will return 7368269142, but Min (7368269142, 1) will return 1.
  • The Min (300, 7368269142) will return 300.
  • So the result is 1 x 1 x 300 / 3 = 100. The VM Uptime for that 5 minute period is 100%.

Scenario 3: not ideal scenario. The VM is up, but is idle and has no VMware Tools

Example

Let’s show an example of how the super metric detects the availability issue. Here is a VM that has availability problem. In this case, the VM was rebooted regularly.

The VM Uptime (%) super metric reports it correctly. It’s 100% when it’s up and 0% when it’s down. The super metric matches the Powered On metric and the OS Uptime metric.

Let’s check if the super metric detects the up time within the 5 minutes. To do that, we can zoom into the time it was down. From the Powered On and OS Uptime metric, we can see it’s down for around 10 – 15 minutes. The super metric detects that. The up time went down to 0 for 10 minutes, then partially up in the last 5 minutes.

Here is the uptime in the last 5 minutes. So it went up within this 5 minutes

Limitation

The limitation is within a 5 minute period. The OS has to be up by the 5th minute. If the number is 0, it will be calculated as 0. So if the VM is up for 4:59 minutes, then went down at 5th minute exactly, the Powered On will return 0.

Architecting VMware vSphere for Operations

As an Architect, you take into account many requirements when designing your VMware vSphere environment. As an Operations person, I shall not question your Architecture. I’m sure it is fast, highly available, right on budget, etc. My role is to help you prove to CIO that what you architect actually lives up to its expectation. “Plan meets Actual” is what an Architect wants, because that means your architecture delivers its promise.

The plan of the Architecture exists in some diagram and documents. It's static.
The reality of the Architecture exists in Datacenter. It's live.

When proving, here are the questions we should be able to answer:

  • Availability: Does the IaaS deliver the promised Availability SLA? If not, what was its actual number, when was it breached, how long, which VMs affected? For each VM, when exactly it happened and ended?
  • Performance: Does the IaaS serve all its VMs well? An IaaS platform provides CPU, RAM, Disk and Network as services. If has to deliver these 4 resources when asked by each VM, 24 x 7 x 365 days a year. If not, which VMs were affected by what and when?

Those are simple questions, but are very difficult to answer. Let say you have 10,000 VMs. How do you answer that? How do you provide answer over time (e.g. monthly), proving you handle the peaks well?

To complicate matters, you need to able to answer per Business Units. Business Units A will not care about other business units. Since a Business Unit has >1 apps, you also need to answer per application. An application owner only cares about her applications.

There are a few things you need to do, so you are in the position to prove.

Step 1: Reflect the business in vSphere

Does your vCenter show all the business units? Can you show how the business is mapped into your vSphere environment? You design vSphere so Business can run on it, so where is the Business? A company is made up business units, which may have multiple departments. The structure below is a typical example.

An application typically has multiple tiers. Does your vSphere understand that?

Map the above as folders in your vCenter.

I see many naming convention that is not operations-friendly. It’s impossible to guess what it is. The names are very similar and hard to read, hence it’s easy for operators to make mistake! The naming convention typically originates from mainframe or MS-DOS era, where you cannot have space and have limited characters. Examples are SG1-D01-INS-0001W-PRD. Can you guess what on earth that is? You’re right, you can’t. Imagine there are 1000s of them like that, and you have new operators joining the help desk team.

Folder, Tags and Annotation

Have you seen a vSphere environment where there are tags and annotation everywhere?

It’s rare to meet customers with a 100% well-thought and documented approach to the 3 features above. They may have general guidelines, but not explicit Do’s and Dont’s. As a result, these 3 features are used wrongly.

Use Tags when the values are discrete, ideally Yes/No. I’d use tag to tag the following:

  • VMs with RDM.
  • VMs with MSCS or Linux Clustering.

Do not use Tags when the values are unlikely to be common. Use annotation for this. Examples are VM Owner Name, Email Address, Mobile Number. In an environment where there are >10K VMs, there can be 1000 VM Owners.

Do not use Tags to tag Service Tier. For Infra objects such as Cluster and Datastore Cluster, that should be clearly reflected in the name itself. I’d prefix all Tier 1 clusters with Tier 1, so the chance of deploying into the wrong tier is minimized.

Step 2: Design Service Tiers into vSphere

Does your vSphere understand that there are different classes of service? Are Tier 1 clusters and datastores clearly labelled?

You should avoid mixing multiple classes of service into a single cluster or datastore. While it is technically possible to segregate, it’s operationally challenging. Resource Pool expects the number of VMs for each pool to be identical among the sibling pool.

For each tier, you need to have both Availability SLA and Performance. For Performance SLA, review this doc.

Step 3: Define and Map Tiers in vR Ops

Now that you’ve considered service tier into your vSphere architecture, time to show it. You cannot show it in vSphere as vCenter does not understand Performance SLA and Availability SLA. You can use vR Ops do this. Follow this step.

Step 4: Map Applications in vR Ops

Use custom groups to create applications. If you have a proper naming convention, it should not be difficult to select members of the applications. All you need is a query that says the names contains XYZ. There should not be a need for regular expression.

Once apps are mapped, you can do something like this.

Step 5: Consider Debug-ability

Things go wrong. Especially in production. Your architecture should lend itself for troubleshooting.

A major area is to ensure the counters are reliable, else it’s hard to troubleshoot performance. The CPU Contention counter, which is the main counter for IaaS Performance SLA, is greatly affected by Power Management. Ensure your ESXi power management follow this guide by Sunny Dua.

Once you have that in place, you will be able to prove that your Architecture lives up to its expectation. Use the dashboards from Operationalize Your World to show that proof!

Monitoring changes to VMware vSphere Template

Template is a common features used by many VMware Administrators. There are articles such as this on how to manage the version. So I will cover something that I could not find in google, which is how you prove to auditor that your templates have not been modified by unauthorised person. If a template has been modified, you want to know who did it.

The good thing is there are only a few things you can change to a template. The bulk of the changes require the template to be converted into a VM. The changes you can make to the templates are shown below:

0 what vCenter captures

You can see that you can rename the template, change the permission, and convert it into a VM. All these are tracked in vCenter. This means a log analysis tool can visualise it better for you.

Let’s see who rename it. Perform a text search on template and renamed. You can see an example below.

1

As most changes on template require the conversion into a VM, let’s see who converted a template into a VM, and vice versa. Log Insight already has a field for it, so it’s a matter of specifying it. Choose the field, and specify that it should contain mark*

summary of changes

In the above, I only have 1 template that I changed. You can see that it captures information such as who did it, what time, to what template and in which cluster.

If you want to see only the changes to VM, you can filter the field further, as shown below.

who made the VM a template

Hope you find it useful in entertaining, I mean assuring, your auditor team.